Assistant General Manager

Primary Responsibilities and Duties include:

• Handling all stages of a stay for guests, including managing reservations for individuals, groups, and families as required.
• Corresponding with guests and third-party vendors through email, phone, and in-person, and maintaining relationships.
• Addressing customer requests and disputes in a timely and professional manner.
• Reporting to and liaising with General Manager and Owners on business matters and suggesting needs for our business to them.
• Participating in hiring decisions and identifying vacant positions.
• Delegating tasks, scheduling, training, and providing feedback to all team members to ensure delivery of well-performed tasks.
• Supporting business operations by actively assisting Manager, Front Desk Clerks, and/or Housekeepers in their duties.
• Diligently bookkeeping, tracking expenditures, and reporting financial matters to Owners.
• Assisting Owners in maintaining payroll and handling financial aspects of our business.
• Staying on-site in the motel building to address all emergency needs of our business, including handling late check-in and overnight emergencies.
• Establishing operational policies to ensure financial accountability and guest satisfaction.
• Performing other duties as required in General Manager’s place.

Front desk

Primary Responsibilities and Duties include:
Full-time staff’s tasks and responsibilities generally include:
● Handling all stages of a stay for guests, including reservations for groups, individuals, or families.
● Receiving various deliveries from suppliers and vendors.
● Inspecting shipments and deliveries.
● Reporting to Owner and/or Manager on maintenance issues.
● Corresponding with guests and third-party vendors through email, phone, and in person.
● Supporting managers and housekeepers when needed.
● Accommodating customer’s requests in a timely and professional manner.
● Prepared financial statements, tracked inventory, and recorded sales and expenses.

Housekeeper

Primary Responsibilities and Duties include:
Full-time staff’s tasks and responsibilities generally include:
● Housekeeping as necessary to ensure all rooms are fully prepared for our guests
● Receiving various deliveries from suppliers and vendors
● Inspecting shipment and deliveries
● Reporting to Owner and/or Manager on maintenance issues
● Tracking guest room supplies and reporting to Owner and/or Manager for ordering inventory
● Laundry, including use of bleach and stain removers to keep linens white
● Drying, folding, and organizing laundry, including bedding and guest laundry
● Cleaning all areas of the building and business premises, including garden and lawn care
● Lifting heavy items and transporting furniture and appliances
● Performing light maintenance duties
● Dusting, mopping, and vacuuming all premises
● Cleaning and maintaining office and lobby area