building, and business premises, and/or (2) support general operations of Hillview. The ideal candidate
will understand the importance of being a foundation of our business and creating a pleasant and
memorable stay for our guests. Excellent written and/or oral communication skills are mandatory, and
prior customer service experience is a plus. Ultimately, we are looking for dedicated individuals that
wish to grow with our business as part of the Hillview family.
Terms of Employment: Full-time; days and hours to be determined
Salary / Compensation: To be negotiated depending on experience, skillset, and tasks performed
Primary Responsibilities and Duties include:
Full-time staff’s tasks and responsibilities generally include:
– Housekeeping as necessary to ensure all rooms are fully prepared for our guests
– Receiving various deliveries from suppliers and vendors
– Inspecting shipments and deliveries
– Reporting to Owner and/or Manager on maintenance issues
– Tracking guest room supplies and reporting to Owner and/or Manager for ordering inventory
– Laundry, including the use of bleach and stain removers to keep linens white
– Drying, folding, and organizing laundry, including bedding and guest laundry
– Cleaning all areas of the building and business premises, including garden and lawn care
– Lifting heavy items and transporting furniture and appliances
– Performing light maintenance duties
– Dusting, mopping, and vacuuming all premises
– Cleaning and maintaining office and lobby area
Optional tasks may include, from time-to-time, if applicant so chooses:
– Handling all stages of a stay for guests, including managing reservations for individuals, groups,
and families as required
– Representing the first point of contact with guests by creating, building, and maintaining
relationships with guests
– Corresponding with guests and third-party vendors through email, phone, and in-person
– Accommodating customer requests and disputes in a timely and professional manner and
consolidating guests’ feedback for Owner’s review
– Reporting to Owners and Managers on business matters and general needs of our business
– Supporting business operations by assisting Managers and other housekeepers in their duties
– Preparing financial statements, tracking inventory, recording sales and expenses, and
performing general accounting for the Owners
– Performing maintenance duties including painting, drywall repair, and faucet replacement
– Other tasks that are necessary for successful operation of the business
Skill Requirements:
– Prior customer service, dispute resolution, and hospitality industry experience is valued
– Bookkeeping, proficiency in technology, Microsoft Word / Excel, CRM / PMS is valued
– Excellent written and oral communication skills
– Friendly, professional demeanor and teamwork abilities are a must
– Ability to pass background check and drug screening